CX Day is a global celebration of the companies and professionals that create great experiences for their customers put on by the Customer Experience Professionals Association (CXPA).
What is the CXPA?
Hear from Customer Experience professionals like you on what CXPA membership means to them. The CXPA is a fun, collaborative community that is home to CX professionals from around the world who are committed to improving the Customer Experience. Members are able to network and access exclusive benefits with a CXPA membership that you can take with you along your career path. Our members from a variety of companies come together under the CXPA umbrella to share ideas and best practices with similarly-minded professionals.
The CX Impact Awards are a highlight of CX Day: the annual CX Impact Awards showcase professionals from all backgrounds who have successfully led or supported customer experience initiatives. View our winners from 2015 and learn how they made an impact!Learn More
Local networking events (LNEs) provide the opportunity for CX professionals to meet face-to-face for networking, learning and sharing. Check out the map to find out where we met up in 2015 (across 3 continents!) and make plans to attend an event near you in 2016.Learn More
From Microsoft, to Cisco, to EMC and Centennial, Company Celebrations on CX Day 2015 were bigger and more innovative than ever. Read about how some exemplary companies celebrated the customer on CX Day 2015 on our Company Celebrations page.Learn More
Our CX Day 2015 Online Events brought CX professionals up close and personal with great content from customer experience thought leaders through webinars, Twitter chats, and panel discussions. Check out the recordings from the day on our Online Events page.Learn More
The CX Day resources are a way for CX professionals to pool their resources and empower each other through communication and mutual encouragement. The CX Day resources are provided for CX Day participants to help manage and promote their own CX Day.Learn More
On this “customer experience holiday” focused on celebrating great customer experience and the professionals who make it happen, we are thrilled to share insights from many of the leading bloggers in the space. We asked the bloggers to share their thoughts in one of five broad topics. You will find links to their posts below.
Grab some peanuts, popcorn, cotton candy, or carnival food of your choice and enjoy reading these very informative posts.
“Every company (and employee) should embrace Customer Experience Day. I love CX Day as an excellent way to learn together, moving the CX profession forward in common understanding and new insights through a wide variety of activities.”
Lynn Hunsaker, CCXP
Customer Experience ROI Strategist
“If we can create a lot of positive energy from pulling together dozens of CX professionals, think about the power of pulling together thousands or tens of thousands of them. That’s why we created Customer Experience Day”
Bruce Temkin, CCXP
Managing Partner & Customer Experience Transformist
“The day was part of a larger company-wide effort to acknowledge individuals who create exceptional experiences for our customers, as well as creating an opportunity for us to discuss what it means to provide great customer service.”
Corporate Vice President
New York Life Insurance Company