CX Day is a global celebration of the companies and professionals that create great experiences for their customers put on by the Customer Experience Professionals Association (CXPA).

Thank you to all who participated in CX Day 2016 – it was a huge success! Save the date for CX Day 2017 and celebrate with us on Tuesday, October 3, 2017.

Heart for Customer Experience

Where is your heart in the business? Are your employees engaged? Are you obsessed with your customers? This is the age of the customer, and customer experience is critical. This short video offers just some of the numerous statistics that demonstrate the importance of a strong company culture that embraces customer experience.

What does CX Day have to offer?

Karl the CX Professional’s CX Day 2014

Please note: We will be celebrating on Tuesday, October 3, 2017

CX Day Gallery

We love to see the different ways everyone around the globe celebrates CX Day! To gear up for CX Day 2017, download the I Heart Customers logo HERE and send us a photo! Maybe you’ll make it to the CX Day 2017 #iheartcustomers gallery!

Blog Carnival

On this “customer experience holiday” focused on celebrating great customer experience and the professionals who make it happen, we are thrilled to share insights from many of the leading bloggers in the space. We asked the bloggers to share their thoughts in one of five broad topics. You will find links to their posts below.

Grab some peanuts, popcorn, cotton candy, or carnival food of your choice and enjoy reading these very informative posts detailing what happened in 2015. You can expect the carnival to continue in 2016!

CX Day by the Numbers: 2015

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Social Media Impressions
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Live Events at Cities Across the Globe

Testimonials

“The day was part of a larger company-wide effort to acknowledge individuals who create exceptional experiences for our customers, as well as creating an opportunity for us to discuss what it means to provide great customer service.”
Sheryl Warren

Corporate Vice President
New York Life Insurance Company

“Every company (and employee) should embrace Customer Experience Day. I love CX Day as an excellent way to learn together, moving the CX profession forward in common understanding and new insights through a wide variety of activities.”
Lynn Hunsaker, CCXP

Customer Experience ROI Strategist
ClearAction

“If we can create a lot of positive energy from pulling together dozens of CX professionals, think about the power of pulling together thousands or tens of thousands of them. That’s why we created Customer Experience Day”
Bruce Temkin, CCXP

Managing Partner & Customer Experience Transformist
Temkin Group